At Azaya, we place great importance on the privacy of our clients and are committed to protecting their personal data and handling it responsibly and transparently in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
This Privacy Policy explains how we collect, use, share, and retain your personal information when you use the Azaya application and its services, including booking classes and sessions, purchasing packages and products, and completing electronic payments.
By using the application, you agree to the practices described in this Privacy Policy.
We may collect the following information when you use the application or our services:
Full name
Phone number
Email address
Date of birth
Gender
Profile information
Booked classes and sessions
Attendance history
Cancellations
Rescheduling records
Waiting lists
Packages and wallet balance
We may retain financial transaction information, such as:
Transaction number
Payment date
Transaction amount
Payment method
Azaya Center does not store full bank card numbers or complete card details. All payments are processed through approved and secure electronic payment service providers.
We may collect technical information, including:
IP address
Device type
Operating system
Application type and version
Usage logs
Crash data to improve application performance
We use your personal information for the following purposes:
Creating and managing your account
Confirming bookings and appointments
Processing payments
Managing packages
Sending notifications and reminders
Responding to your inquiries
Improving your experience when using the application
Developing services and products
Preparing internal statistics
Detecting fraud or misuse
Complying with legal and regulatory obligations
We may also use your contact details to send offers, news, or marketing communications. You may unsubscribe from such communications at any time.
Azaya Center respects the privacy of its clients and does not sell or rent their personal data.
Data may be shared in the following cases:
To complete and verify payment transactions.
To the extent necessary to manage bookings, record attendance, and provide services.
Such as providers of:
Application hosting
Analytics systems
Notification services
Marketing services
Technical support
Such sharing shall be limited to what is necessary for the provision of the service.
Certain data may be disclosed if required by applicable laws, court orders, or in order to protect the rights of Azaya Center or its clients.
All payments are processed through approved and secure electronic payment service providers.
Azaya Center does not retain full credit or debit card details.
Financial transaction references may be retained for the following purposes:
Accounting
Customer service
Processing refund requests
Resolving financial disputes
Azaya Center retains your personal data for as long as necessary for the following purposes:
Providing services
Managing your account
Performing contractual obligations
Complying with applicable laws and regulations
Resolving disputes
Maintaining financial records
Upon deletion of an account, certain data may be retained where required by applicable laws or legal obligations.
Subject to applicable laws and regulations, you have the right to:
Access your personal data
Update or correct your data
Request deletion of your data where legally possible
Restrict the use of your data in certain cases
Unsubscribe from marketing communications
Contact us to inquire about how your data is processed
Azaya Center takes reasonable organizational and technical measures to maintain the security of your data and protect it from:
Loss
Unauthorized use
Modification
Disclosure
Unlawful access
However, no electronic system or communication network can be guaranteed to be completely secure. Therefore, we cannot provide an absolute guarantee that no breach or cyberattack will occur.
The application may use cookies or similar technologies for the following purposes:
Improving application performance
Saving user preferences
Analyzing usage
Enhancing the client experience
Personalizing content and offers
Disabling cookies may affect the optimal functionality of certain features of the application.
The application may contain links, services, or products provided by third parties.
Azaya Center shall not be responsible for the privacy policies, content, or practices of such third parties. Users are advised to review the privacy policies of those third parties before using their services.
The Azaya application is not intended for children under the age of sixteen (16), and we do not knowingly collect personal data from them.
If we become aware that data has been collected from a child under the specified age, appropriate measures will be taken to delete such data in accordance with applicable laws and regulations.
Azaya Center may amend this Privacy Policy from time to time in accordance with legal, regulatory, or operational requirements.
The updated version will be published within the application, with the date of the latest update being revised accordingly.
Continued use of the application after the publication of any amendments shall constitute acceptance of the updated Privacy Policy.
If you have any inquiries regarding this Privacy Policy or how your personal data is processed, you may contact Azaya Center through the official communication channels provided within the application or through the customer service channels below:
Email: [email protected]
Mobile: 00966 55 003 4885