Last Updated: 28 June 2026
At Azaya, we are committed to providing a safe, calm, and inspiring environment that supports every client’s wellness journey. These policies are intended to regulate the use of the center’s facilities and ensure a positive and fair experience for all clients.
By using Azaya’s services or attending any classes or sessions, you agree to comply with these policies.
Services and packages are personal and may not be transferred, sold, or assigned to any other person.
The client is required to provide accurate and complete information when creating an account or making a booking.
Personal information must be updated whenever any changes occur.
The center reserves the right to refuse or suspend any membership if it is found that incorrect information has been provided or that these policies have been violated.
To ensure the comfort of all participants and the smooth running of classes, please comply with the following:
Clients should arrive at least ten (10) minutes before the scheduled class time.
The center regrets that it may not admit clients who arrive more than fifteen (15) minutes after the start of the class, in order to maintain everyone’s safety and avoid disrupting the session.
Clients must leave the room immediately after the class ends to allow time for the next class.
The center may amend schedules, change instructors, or adjust class timings when operationally necessary. Clients will be notified whenever possible.
Working hours may vary during public holidays, seasons, or special occasions.
When a class is fully booked, clients may join the waiting list and will be notified when a spot becomes available, according to registration priority.
All bookings must be made through the application or through the official channels approved by the center.
Group classes may be cancelled or rescheduled at least eight (8) hours before the scheduled time.
Private sessions may be cancelled or rescheduled at least twenty-four (24) hours before the scheduled time.
Sessions provided by visiting experts or specialists are not subject to cancellation, rescheduling, or refund.
If the client does not comply with the required cancellation period, the session will be considered used and deducted from the package balance. If the service was paid for as an individual session, the service will be considered due and its value will not be added to the electronic wallet or refunded.
If the booking is cancelled within the permitted period, the class will be returned to the package balance if the booking was made using a package. If the service was paid for as an individual session, its value will be added to the client’s electronic wallet in their account for use toward a future service booking, and will not be refunded in cash.
Packages and memberships must be purchased only through the application or the official approved channels.
Services and packages must be paid for in advance.
All packages have a specific validity period, which begins on the date of purchase and expires at the end of the period stated at the time of purchase. Package freezing or extension is not available.
Any remaining balance may not be used after the package has expired.
Prices may be updated, without affecting packages purchased prior to such update.
Any refund or compensation requests are subject to the applicable laws and regulations of the Kingdom of Saudi Arabia and to the policies announced by the center.
For everyone’s safety, the client acknowledges the following:
The client is responsible for their health condition before participating in any activity or session.
The client must disclose any health condition, injury, pregnancy, recent surgery, allergy, or any other health-related circumstance that may affect their participation.
The client must follow all instructions given by instructors before, during, and after the session.
The client must stop exercising and inform the instructor immediately if they experience any pain, dizziness, or unusual symptoms.
The client also acknowledges that:
Physical activities may involve natural risks of strain or sports-related injuries.
The results of fitness, wellness, or therapeutic programs may vary from one person to another, and the center does not guarantee any specific results.
The center shall not be liable for any complications resulting from failure to disclose a health condition or failure to comply with the instructions provided.
To ensure safety and a high-quality experience, please comply with the following:
Wear suitable and comfortable sportswear that is in line with public taste in the Kingdom of Saudi Arabia.
Maintain personal hygiene.
Wear anti-slip socks in Pilates classes and on equipment where required.
If suitable socks are not available, they may be purchased from the center before the class begins.
The center has the right to request the use of additional protective tools or equipment when necessary.
To preserve the center’s facilities:
Please use equipment and tools only for their intended purpose.
Equipment must not be used without instructor supervision where supervision is required.
Food and beverages are not permitted inside training rooms, with the exception of water.
Please return all tools and equipment to their designated places after use.
Lockers are for temporary use during the visit only.
Clients are advised not to bring valuable belongings. The center shall not be responsible for the loss of or damage to personal belongings.
To ensure a comfortable environment for all clients, please comply with the following:
Respect all clients, employees, and instructors.
Maintain calmness within the center’s facilities.
Follow the instructions of the center’s team.
Refrain from any offensive, aggressive, or inappropriate behavior.
The use of offensive language or any conduct that violates the privacy of others is prohibited.
The center reserves the right to suspend the service or terminate the membership in the event of a violation of these policies, subject to the applicable laws and regulations.
To protect everyone’s privacy:
The center may photograph or film certain events or activities for marketing and advertising purposes, after obtaining the client’s consent.
Photos or videos may be used on Azaya’s official accounts or in its marketing materials.
If the client does not wish to appear in any photography or filming, they should inform the reception team before the class begins.
Photographing or filming clients, instructors, or classes by any person is prohibited without prior approval from the center’s management.
If classes dedicated to children are provided:
The child must be in good health when attending.
The parent or guardian must disclose any health condition or allergy relating to the child.
The parent or guardian must drop off and collect the child at the specified time.
Activities may be documented for marketing purposes, and the parent or guardian may request that the child not be photographed or filmed at any time.
Center staff must be informed immediately upon noticing any malfunction, hazard, or emergency.
Tampering with equipment or using it for unintended purposes is prohibited.
Safety and evacuation instructions must be followed when required.
The center reserves the right to take any measures it deems appropriate to protect the safety of clients, employees, and facilities.
If you have any inquiries regarding these policies or Azaya’s services, our team will be happy to assist you through the application or through the center’s official communication channels.
Email: [email protected]
Contact Number: +966 55 003 4885